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3 Reviews 4 Complaints

  • 2 out of 5

User submitted media

    • May 22, 2023
    • by Guardian Caregiver
    • Complaint

    The stone is too big for me and appears like a sham

    The only photo I could find was of the ring I bought, and it was not even a decent image. I didn't know how big the quartz stone was or the silver edges' rough outlines. The stone is too big for me and appears like a sham. I'm not thrilled about my purchase. It should have had many more pictures, particularly with a pencil eraser or some other object placed on top of it to indicate how big. I tried my luck with it but was unsuccessful...

    • May 27, 2023
    • by Elaine Poague
    • Complaint

    I'm very disappointed by the level of customer service. The company may be rated highly to those who buy local in the US however, be cautious if purchasing from abroad as the taxes for import are not transparent to me. I was charged $136 in shipping fees after which they added $800 in taxes The tax is a huge amount! This shouldn't be included in the purchasing process, especially since at the time you access the website, it asks you if you're buying from Australia. The bag I purchased started at $4800 and was taken out of my credit card right away after which 5 days later I realized that the cost has been increased to $5103. Then it was $5103! And then an additional $1900 added on is absurd. I'm not happy.

    • May 27, 2023
    • by Jeff Lazeren
    • Complaint

    Never order from them once again

    Bracelet arrived with a clasp that was broken. The clasp was broken just before Xmas and I couldn't exchange the Bracelet which is why I went to my local jeweler shop and having it repaired. Never order from them once again.

    • May 27, 2023
    • by Thomas Dabich
    • Complaint

    It was not what I expected to get jewelry for paying so much

    The necklace had a lot of knots. It was just put in the plastic bag, not paying attention. It took over an hour to get all knots off. It was not what I expected to get jewelry for paying so much.

    • May 27, 2023
    • by Gregory Ealey
    • Review

    I'm pleased about the quality of the item

    I wish they had more photos. The description for the Chanel back doesn't mention additional scuffs on leather or hardware.Same to the stitching of the LV pochette label. In other words, I'm pleased about the quality of the item.

    • May 27, 2023
    • by Edward Hare
    • Review

    I'm satisfied with my purchase and it was very simple

    I'm satisfied with my purchase and it was very simple. The item was intended to be a Bat Mitzva gift, but I was not given the option of choosing a "gift." Consequently I needed to ship it to my home. It arrived in a box however, there was there was no box. Because of the holidays timing, it came in later than anticipated. I spent nearly 40 dollars. It was delivered overnight to the receiver. A gift box that has the ribbon could have been appreciated.

    • May 27, 2023
    • by George Repasky
    • Review

    I received it within an acceptable amount of time

    I bought a bracelet at Gemma. I received it within an acceptable amount of time. It was smaller than I had hoped to wear, however I love it so I'll be keeping it.I'll present this to my niece for an anniversary present when she's a bit more mature.

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myGemma overview

Gemma offers pre-owned, certified, authentic, eco-friendly luxury, including designer jewelry, watches, handbags, and s ...Read more


535 Fifth Avenue 10017 New York United States


6465 693 655

$ Monetary Loss





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