FAQ

How can I delete my complaint?

Our policy regarding the removal of complaints is as follows:

1. Complaints will only be removed if an officially signed court order is received.

2. Complaints that do not violate our Complaint Guidelines will not be removed.

3. In certain cases, compromise solutions may be considered.

4. If your complaint has been resolved or if you have changed your opinion about the business, we might able to mark is as a resolved, nothing more than that.

5. If your review contains personal information, you can request its editing by contacting us from the same email address used to file the complaint. Please specify the exact information you want to be edited using the following format:

Correct request: “Please remove the following from my complaint: [Personal Information]”

Incorrect request: “Please remove my home address, my name, my phone number”

Please note that requests not adhering to the specified format will not be considered.

If you require further assistance, please reach out to our support team at [contact information].

Notification Regarding the Public Posting of Complaints/Comments

We apologize for any confusion regarding the public posting of complaints/comments on our platform.

Big Scam functions as a complaint platform, and it is important to understand that the information shared on our website is not treated as private.

Our objective is to create a comprehensive and permanent record of disputes, including those that have been fully resolved. To maintain the integrity of this record, posted information on Big Scam will not be removed.

By posting information on Big Scam, you acknowledge that you have read and agreed to our Terms of Use, Privacy Policy, Consumer FAQ, and Business FAQ. You also understand that the material you post will become a permanent part of the Big Scam record and will not be removed, even upon request.

We apologize for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact us.

Request for the Removal of Personal Information from Complaint/Comment

We understand your concern regarding the inclusion of personal information in your complaint/comment on Big Scam.

As stated in our Terms of Use, Privacy Policy, Consumer FAQ, and Business FAQ, the material posted on Big Scam becomes part of the permanent record and is generally not removed, in line with our established rules and policies.

However, if you wish to have your personal information removed, we can assist you. Please contact us from the same email address used to file the complaint, clearly stating the specific details you would like to be edited. Kindly adhere to the following format:

Correct request: “Please remove the following information from my complaint: [Personal Information]”

Incorrect request: “Please remove my home address, my name, my phone number”

Please note that requests not following the specified format will not be considered.

We will promptly address your request and make the necessary edits to safeguard your personal information. Thank you for bringing this matter to our attention.

Account related information on Bigscam.org

I’m having trouble logging in or I forgot my password. How can I reset it?

As we do not have a login and sign-up system, you do not need to worry about logging in or resetting your password.

If you have any concerns or questions related to your account, please contact us at help @ bigscam .org.

How can I change my email address?

To change your email address, please send us an email at help @ bigscam. org, providing the new email address you wish to use.

Ensure that you contact us from the same email address used to sign up.

I received a direct message from a company. What does it mean?

Receiving a direct message from a company typically indicates that they want to obtain specific information regarding your complaint and offer their assistance.

We recommend not ignoring their requests.

What happens if I don’t reply to the company?

Replying to the company is entirely at your discretion. However, if the company does not receive a response from you within 7 days after providing their official response, the complaint will be automatically marked as resolved and will not be reinstated in case you change your mind.

Moreover, submitting a complaint on our website is intended to capture the company’s attention, so we encourage you not to ignore their desire to assist you.

How can I remove my personal account?

Please note that removing your account from Big Scam will result in the deletion of all your personal information from our system. However, complaints and comments will remain. Your nickname will be replaced by the default nickname we use for deleted accounts, which is “ghost”.

If your complaint contains personal information or pictures that you do not want publicly posted, please contact us from the same email address used to file the complaint and specify the exact information you would like to be edited using the following format:

Correct request: “Please remove the following: [Personal Information]”

Incorrect request: “Please remove my home address, my name, my phone number”

Please note that requests not following the specified format will not be considered.

If you still wish to close your account and remove all your data from our system, please email us on help @ big scam. org