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7 Reviews 4 Complaints
- 3 out of 5
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Jacaranda Living overview
Wholesalers and Retailers of high-quality embroidery on bed and bath linens for the spa and home and sleepwear for ladies. Babies layette, and baby girl cotton dress
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Wholesalers and Retailers of high-quality embroidery on bed and bath linens for the spa and home and sleepwear for ladi ...Read more
Address
Worcester Street 177, suite 302 02481 Wellesley United States
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Unfair Return Policy
I want to share my honest experience with returning a nightgown. I tried it on, realized it didn’t fit, and promptly packaged it back up using the same packaging before returning it by mail. Jacaranda Living refused to accept my return, claiming it had been worn—even though I had only tried it on. I’m extremely upset that they wouldn’t process my return, especially since I know it was in clean condition and I even placed a separate order for the same nightgown in a different size. I’m very dissatisfied with the poor customer service I received.
I received an apology immediately as well as a discount coupon
In the event that I did not receive my discount as a new customer at the time I signed up, I emailed. I received an apology immediately as well as a discount coupon. When I made my purchase it was shipped promptly and perfectly in order.
extremely uncommon
I ordered some gifts for my wife. However, I was unable to find a size chart with dimensions. Your information on size lists L, S, and M and a size number but there's no measurement. Your acknowledgement of order was found in my GMail SPAM mailbox, which is extremely uncommon.
This is a great company
I've been searching for an elite linen business. Jacaranda offers beautiful gorgeous, luxurious, heavy-duty linens and stunning cottons. This is a great company and I'll definitely likely order more from them! I'm old-fashioned They do offer an extensive selection of flowers, but I'd like to see some more elegant flowers.
Very prompt and efficient communication
Very prompt and efficient communication with regards to my order and exceptional personal service to customers. Wrapping and note-writing and personal emails as well as a photo of the wrapped present about to be delivered. What else can be asked for?
Excellent customer service in Jacaranda Living. Cathy personally contacted me after I had to have a to wrap a gift even though it was the weekend of Thanksgiving. Apart from beautiful, high-quality items the company also provides traditional customer service. It's rare to find an organization care so deeply that they go out of their way to ensure that a present will be delivered with the same care. I'm a loyal customer.
We highly recommend the items!
Recently received a pair the Jacaranda slippers, which I was gifted. They make a great pleasure to walk around in your home. They couldn't be more comfy- excellent fit, warmth and personal touches! Highly positive reviews of other products for the home, such as the box of tissues (personal preferred martini monkey) covers for bringing some vitality to your home. We highly recommend the items!
The evening dress was shipped quickly
The evening dress was shipped quickly, with a beautiful note from "Cathy I" located in the UK. The dress is the one I was searching for and is white cotton however, it's a bit bigger than I expected as per the size chart provided by Jacaranda and I followed - I went with L. It corresponds to my measurements in the table. There are an XL and XXL higher than that but the medium size would be more appropriate. However, it's not difficult to deal with and I'm not planning back to the US to fix it, and it's comfy and lovely and I like wearing it each and every evening during the security lockdown.
I am shocked by the cost
I ordered a beautiful shower cap. The material is beautiful however the cap has no liner and it's construction is shoddy. I am shocked by the cost that gives an opportunity to inadequate and shoddy craftsmanship.
They are made in China
I've bought 2 dresses recently. The second purchase was Louise I'm assuming. After being washed maybe two times, it has two holes at the top of the garment. It seems like your vendor has changed the type of the cotton they use because I have a couple of lovely vintage Jacaranda nightgowns that were cleaned numerous, multiple times, without causing holes to the fabric. They are made in China. If you've switched suppliers please let me know, because I'm not sure if I'll be able to buy any more nightgowns in these styles unless they are fixed.
Very unhappy.
Their website offers a beautiful story, with images of South African Zulu women making the gowns. The dress I received was marked "made in China ". Very unhappy.
I like it very much, but I didn't want to wear it
A lovely night. I like it very much, but I didn't want to wear it until after I put a liner on my bust since it is evident that the nipples are visible and I have teenagers. It is best to wear them if you live alone or with only the other person. I wish they were lined with a bust already.