Homeaglow

Homeaglow

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    • January 28, 2025
    • by Paula Frighetti
    • Complaint

    Not a fan

    I did not have a good experience with Homeaglow. The website is confusing and difficult to navigate. Because I was told my house needed a deep clean, I purchased a 100% completely refundable six-hour cleaning for $79. When I went to schedule the cleaning, only three hour cleanings came up. Thinking maybe I needed to start with a three hour cleaning, I scheduled one. The site says to put in several different times to get the best chance to schedule, so I chose the next day as well. Then I received multiple emails and texts telling me that I had double booked. I canceled one of them and soon had a cleaning scheduled. On the day of the cleaning, the cleaner texted me to say she would be late, as a pipe had burst in her home. She assured me she was on her way. She didnโ€™t, however, tell me that she was taking the bus from the other side of town. She showed up an hour and a half late, with only time to do two hours because of my schedule. Homeaglow used two hours of my voucher to cover the work. The cleaner scheduled to make the last hour up in a few days. That day, I get another text telling me that she was going to be an hour and a half late because she didnโ€™t know the buses only ran on the hour on Sundays. She said she was on her way, but she never showed and didnโ€™t text me to say she wasnโ€™t going to. I let Homeaglow know and they gave me a voucher for the last hour. In the meantime, I was getting estimates from other cleaners unaffiliated with Homeaglow. I found one I liked and canceled my plan with Homeaglow. In order to cancel, they charged me $28 for the cleaning despite them using the voucher to cover it. I asked several times for a refund of the six hour voucher. This was their reply: โ€œI see that the 6-hour voucher that youโ€™ve purchased was applied to your first cleaning appointment. Since the voucher has already been used, this is no longer refundable. Only 2 hours has been used on your voucher. You still have a 3-hour voucher and a 1-hour voucher on your account. This will be applied one at a time. Your 3-hour voucher will be applied to your next cleaning appointment. Once this has been used, your 1-hour voucher will be applied to the next appointment.โ€ I did not want to continue to do business with Homeaglow, so I transferred the three hour voucher to a family member. I wonโ€™t be going back.

    What desired outcome do you want from Homeaglow?: Refund

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