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Homeaglow overview
Homeaglow is a platform that connects individuals with local, independent house cleaners across the United States. Users can browse profiles of background-checked cleaners, read reviews, and select a cleaner that fits their needs. The platform offers various residential cleaning services, including general house cleaning, deep cleaning, move-in/move-out cleaning, and same-day cleaning. To access discounted rates, users can subscribe to the ForeverClean membership, which costs $49 per month and allows bookings at $19 per hour.
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Homeaglow is a platform that connects individuals with local, independent house cleaners across the United States. Users ...Read more
Address
2711 Centerville Rd, Suite 400, Wilmington, Delaware, 19808, United States
Website
Phone
$ Monetary Loss
180
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964
Misleading Pricing and Unfair Charges
This company is a scam. They trick people into signing membership contracts and falsely advertise a first service for $19, only to charge $89 after the job is done. Until they stop misleading customers and fix this, theyโre headed for failure. If they donโt do right by people, they wonโt succeed.
Unprofessional and Shady Business Practices
This company feels like a scam. They sent cleaners who were unprofessional and even tried to pressure me into paying extra. They sent me private invoices through text messages and stayed past the agreed time just to charge me more. On top of that, their subscription model is shady, and theyโve tried to overcharge me without my knowledge. Definitely not a service I would trust.
Not a fan
I did not have a good experience with Homeaglow. The website is confusing and difficult to navigate. Because I was told my house needed a deep clean, I purchased a 100% completely refundable six-hour cleaning for $79. When I went to schedule the cleaning, only three hour cleanings came up. Thinking maybe I needed to start with a three hour cleaning, I scheduled one. The site says to put in several different times to get the best chance to schedule, so I chose the next day as well. Then I received multiple emails and texts telling me that I had double booked. I canceled one of them and soon had a cleaning scheduled. On the day of the cleaning, the cleaner texted me to say she would be late, as a pipe had burst in her home. She assured me she was on her way. She didnโt, however, tell me that she was taking the bus from the other side of town. She showed up an hour and a half late, with only time to do two hours because of my schedule. Homeaglow used two hours of my voucher to cover the work. The cleaner scheduled to make the last hour up in a few days. That day, I get another text telling me that she was going to be an hour and a half late because she didnโt know the buses only ran on the hour on Sundays. She said she was on her way, but she never showed and didnโt text me to say she wasnโt going to. I let Homeaglow know and they gave me a voucher for the last hour. In the meantime, I was getting estimates from other cleaners unaffiliated with Homeaglow. I found one I liked and canceled my plan with Homeaglow. In order to cancel, they charged me $28 for the cleaning despite them using the voucher to cover it. I asked several times for a refund of the six hour voucher. This was their reply: โI see that the 6-hour voucher that youโve purchased was applied to your first cleaning appointment. Since the voucher has already been used, this is no longer refundable. Only 2 hours has been used on your voucher. You still have a 3-hour voucher and a 1-hour voucher on your account. This will be applied one at a time. Your 3-hour voucher will be applied to your next cleaning appointment. Once this has been used, your 1-hour voucher will be applied to the next appointment.โ I did not want to continue to do business with Homeaglow, so I transferred the three hour voucher to a family member. I wonโt be going back.