5 Star
0
4 Star
0
3 Star
0
2 Star
0
1 Star
2
0 Reviews 2 Complaints
- 1 out of 5
User submitted media
Write a review on Spot Pet Insurance
Spot Pet Insurance overview
Spot is a team of pet-health-focused pet parents, united by a shared vision to educate, empower, and engage pet owners about the benefits of pet insurance. Their goal is to help pet parents cover vet bills, ensuring that dogs and cats can live healthier, happier lives.
Read less
Spot is a team of pet-health-focused pet parents, united by a shared vision to educate, empower, and engage pet owners a ...Read more
Address
990 Biscayne Blvd, 33132, Miami, United States
Website
Phone
$ Monetary Loss
50
View
385
Worst Insurance Experience
Worst insurance company ever. Do not use them. They refuse to approve legitimate claims that are clearly covered by their policy. I spent an hour on the phone with customer service, and they confirmed that my dog was fully covered for a dental cleaning. Yet, the claim was still denied. The service was unprofessional, and no one was helpful. They claimed they contacted the vet office, but that wasnโt true. Even when I provided the necessary documentation, my claim was still denied. Iโm out $1500 and extremely disappointed.
Disappointing Experience
The experience with Spot Pet Insurance has been incredibly frustrating. I submitted a claim for my dogโs surgery on February 10, 2025, and nearly a month later, I am still waiting for reimbursement. Iโve sent all the required medical records multiple timesโfirst through my vet (VCA Natomas Animal Medical Center on March 5) and then directly on March 10. Despite this, they continue to ask for the same information, unnecessarily prolonging the process. Whatโs even more aggravating is that they had no issue increasing my premium right after I filed the claim, yet when it comes to paying out the reimbursement, they keep delaying and making things difficult. This company claims to be honest and reliable, but my experience has been the complete opposite.