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SimpliAxis overview
Simpliaxis offers unmatched convenience for professional development by providing web-based courses that easily integrate into any schedule. With the ability to enroll from anywhere in the world, their programs cater to both individuals and organizations with a distributed or multinational presence, promoting growth and success across borders.
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Simpliaxis offers unmatched convenience for professional development by providing web-based courses that easily integrat ...Read more
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SimpliAxis INC 6201 SE 2nd St Renton WA 98059, 98059, Renton, United States
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Great Instructor and Hands-On Learning
I was very satisfied with the Certified Scrum Product Owner course from Simpliaxis. The training was clear, well-organized, and easy to follow. The instructor brought real-world experience, which made the concepts more practical and easier to apply. The hands-on approach was especially helpful. Iโd definitely consider Simpliaxis again for future training.
Poor Follow-Up from Sales Team
My trainer, Rohit Arora, is excellent. His training methods are truly impressive and effective. However, my experience with the sales team at Simpliaxis was quite disappointing. Before I paid for the session, a person named Nagxxx reached out to explain the details and convince me to sign up. He assured me that the amount he mentioned was for the Premium plan. Based on his confirmation, I also asked about additional services like resume writing. Unfortunately, it's been five days, and I haven't received any positive response or follow-up regarding this. I would strongly recommend that anyone reading this double-check to ensure theyโll actually receive all the services that were confirmed.
Missed Expectations and Lack of Communication
I recently had a very disappointing experience with Simpliaxis. I signed up for a course specifically expecting to be taught by a particular instructor, but without any prior notice or explanation, they switched the trainer. The only communication I received was an email with onboarding details, where I noticed the instructorโs name was different. I had to reach out to Simpliaxis myself to get any clarification, which made it feel like they were hoping customers would just accept the change without being properly informed. Even after multiple follow-ups, I still didnโt get a clear explanation. The new instructor, unfortunately, didnโt seem fully prepared. He would frequently go off-topic, and at one point, even asked us to sign a document acknowledging that not all topics might be covered. To top it off, the activities during the two-day training felt completely irrelevant to the actual exam. I wasnโt there to write poems or engage in unrelated exercisesโthe activities should have been more focused on the exam material.
Unresponsive and Inefficient Customer Service
I had a highly frustrating experience with SimpliAxis's customer service. If there was an issue, it should have been communicated to me proactively, instead of me having to follow up multiple times. I sent several emails and attempted to contact support through their chatbot, which either disconnected randomly or only provided the support email. I was also expecting a call from their support team, but that never happened. This lack of response is completely unacceptable. Additionally, the European support number listed on their website is incorrect, making it even harder to get in touch with them. Their unprofessionalism and poor communication have made this process unnecessarily stressful. If you're considering their services, be aware that their customer support is unreliable and inefficient. I hope they improve, but as of now, I cannot recommend them.