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6 Reviews 1 Complaint
- 4 out of 5
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RL Food Testing Laboratory overview
Nearly 20 years, RL Food Testing Laboratory has become a successful company that has helped tens of thousands of businesses prepare their products for retail. While there have been a few challenges along the way, they have remained dedicated to assisting companies and individuals on the same journey the founder embarked on when acquiring the company in 2003. The team hopes clients will reach out for support, and they are committed to helping with product preparation for the market. They appreciate visitors to the website and are grateful for the trust placed in their services. The company takes its work seriously and is committed to doing everything possible to ensure client success.
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Nearly 20 years, RL Food Testing Laboratory has become a successful company that has helped tens of thousands of busines ...Read more
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Helpful and Friendly Guidance
Very professional, on time, and friendly. Ms. Maria is a real asset to the company. She guided me through getting my nutritional labels and made starting this new venture much easier and more exciting. I appreciate her help and kindness.
Quick Turnaround and Stress-Free Service
I found RL Labs by chance on Google and Iām really glad I did. I was struggling with how to get nutrition labels for my sauce brand, but RL Labs made it easy and stress-free. The turnaround was quick, and now I feel ready to launch my product. Highly recommend them.
Helpful and Patient Support for Beginners
As someone new to this industry, I had a lot of questions. I reached out to several companies, but most seemed focused on making a quick sale rather than helping me understand. That wasnāt the case with RL Food Testing. Sharon took the time to answer all my questions thoroughly and helped me learn what I needed to know. Her advice was more valuable than anything I found on my own or from other companies. Iām glad I found RL Food Testing and look forward to working with them going forward.
Clear Communication and Fair Pricing
This was my first time sending a product to a lab for testing, and it went exactly as I hoped. Communication was clear from the first inquiry to the final results. The pricing was reasonable, and the analysis gave us the info we needed to move forward with product development. Iāll be using them again.
Unclear Pricing and Surprise Fees
Everything was fine until we were hit with an unexpected fee for a high-resolution image of the nutrition label we ordered. Since this file was the main reason for the testing, the surprise charge felt unnecessary and like a cash grab. Weāll likely look for a different lab next time.
Excellent Service
Maria was very knowledgeable and helpful throughout the process. The experience was great, and Iāll definitely be using their services again in the future.
Many Inaccuracies In Measurements
There were many inaccuracies in the measurements, and I was blamed for them. For instance, the inability to convert to grams resulted in the added sugar level per serving being higher than the total sugar content in the entire bottle. The lab-tested value wasnāt even taken into account when generating the label. When I pointed out the error, everyone involved acknowledged the issue but insisted it was my fault for not converting the recipe to grams. They still required me to provide accurate conversions in order to resolve the problem.