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Puls overview
Puls meets the evolving needs of modern homeowners by offering a hybrid home-warranty and on-demand service platform. The company enables same or next-day service through its predictive matching technology, quickly connecting homeowners with a nationwide network of thoroughly vetted technicians.
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Puls meets the evolving needs of modern homeowners by offering a hybrid home-warranty and on-demand service platform. Th ...Read more
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Unqualified Technicians and No Refund
Avoid this company. They operate as a call center overseas and send out techs who clearly aren’t qualified. Our LG dryer stopped working due to a filter error, and over the course of six weeks, they sent two different people to our home three times. Each visit, they claimed a different part was the problem and said it would take two weeks to get it. When they returned, the part they brought wasn’t the issue after all. Every time, they spent about an hour on the phone with a supervisor who kept giving new instructions. Nothing got fixed. After five weeks of back and forth, we gave up, bought a new dryer, and asked for a refund of the $230 we were charged. They refused. Total waste of time and money.
Unnecessary Charges and Poor Service
I’m sharing this to warn others about my experience. My washer’s lock broke, and I wasn’t sure how to get the part. I reached out to PULS for help, explaining exactly what was wrong and even sent pictures of the broken lock, along with the model and serial numbers. I didn’t need a diagnosis, just someone to swap out the part for my mom who lives at the house. The technician showed up 5 hours late and then gave me a $500 estimate to replace a lock that should take 30 minutes. If it was $100, I’d have just agreed and saved the hassle. They could have easily sent me an estimate through their messaging system after I provided all the details, but instead, they hit me with a $90 fee just for "diagnosing" the issue. Ridiculous. To top it off, the tech left his personal business card with us and came back an hour later after agreeing the estimate was absurd. I’ll never use this service again and won’t be paying a penny.
Faulty Repair
The Puls technician came as scheduled and gave me a quote to fix my washing machine, which I agreed to. Big mistake. While the machine was fixed, after just one wash, a loud new noise started—likely the drum bearing. The cost to repair it was now higher than buying a new washer. Puls didn’t send a technician for the second visit and took three days to return my call. Customer service was terrible. I won’t be using them again and wouldn’t recommend them to anyone.
Wasted Time and Money
The technicians came but didn’t know how to use basic tools. I gave them a chance, but they kept canceling appointments for days, saying they didn’t have the part. I ended up hiring another company that got the part and fixed the issue within a day. When I called to complain, Puls wouldn’t refund the service fee and said the deposit would take 10 days to return. I won’t use them again and don’t recommend them.
Unprofessional and Unsettling Service
The technician was rude and condescending, making me feel uncomfortable when he started discussing his personal life. As a single woman living alone, my home is supposed to be a safe space, and he made it feel anything but that. His behavior was unprofessional and unsettling. When I called to file a complaint, I received no assistance and was told they would not refund my money, which I found completely unreasonable. I was also told that your customer service team needed to speak with the technician and would get back to me. Instead, I received an offer for a $35 credit, which felt insulting, especially since I will never use your services again. It’s useless to me. The only way to make this right is by refunding my money. I shouldn’t have to pay for someone to enter my home and make me feel uncomfortable, then treat my brother-in-law poorly. DO NOT use Puls—they are unprofessional and unhelpful.