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Puls overview
Puls meets the evolving needs of modern homeowners by offering a hybrid home-warranty and on-demand service platform. The company enables same or next-day service through its predictive matching technology, quickly connecting homeowners with a nationwide network of thoroughly vetted technicians.
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Puls meets the evolving needs of modern homeowners by offering a hybrid home-warranty and on-demand service platform. Th ...Read more
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Unnecessary Charges and Poor Service
Iโm sharing this to warn others about my experience. My washerโs lock broke, and I wasnโt sure how to get the part. I reached out to PULS for help, explaining exactly what was wrong and even sent pictures of the broken lock, along with the model and serial numbers. I didnโt need a diagnosis, just someone to swap out the part for my mom who lives at the house. The technician showed up 5 hours late and then gave me a $500 estimate to replace a lock that should take 30 minutes. If it was $100, Iโd have just agreed and saved the hassle. They could have easily sent me an estimate through their messaging system after I provided all the details, but instead, they hit me with a $90 fee just for "diagnosing" the issue. Ridiculous. To top it off, the tech left his personal business card with us and came back an hour later after agreeing the estimate was absurd. Iโll never use this service again and wonโt be paying a penny.
Faulty Repair
The Puls technician came as scheduled and gave me a quote to fix my washing machine, which I agreed to. Big mistake. While the machine was fixed, after just one wash, a loud new noise startedโlikely the drum bearing. The cost to repair it was now higher than buying a new washer. Puls didnโt send a technician for the second visit and took three days to return my call. Customer service was terrible. I wonโt be using them again and wouldnโt recommend them to anyone.
Wasted Time and Money
The technicians came but didnโt know how to use basic tools. I gave them a chance, but they kept canceling appointments for days, saying they didnโt have the part. I ended up hiring another company that got the part and fixed the issue within a day. When I called to complain, Puls wouldnโt refund the service fee and said the deposit would take 10 days to return. I wonโt use them again and donโt recommend them.
Unprofessional and Unsettling Service
The technician was rude and condescending, making me feel uncomfortable when he started discussing his personal life. As a single woman living alone, my home is supposed to be a safe space, and he made it feel anything but that. His behavior was unprofessional and unsettling. When I called to file a complaint, I received no assistance and was told they would not refund my money, which I found completely unreasonable. I was also told that your customer service team needed to speak with the technician and would get back to me. Instead, I received an offer for a $35 credit, which felt insulting, especially since I will never use your services again. Itโs useless to me. The only way to make this right is by refunding my money. I shouldnโt have to pay for someone to enter my home and make me feel uncomfortable, then treat my brother-in-law poorly. DO NOT use Pulsโthey are unprofessional and unhelpful.