Mountain Rose Herbs

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• May 9, 2025
• by Nativeb Chavis
• Complaint

I used to be a regular customer at Mountain Rose Herbs, but I stopped ordering when they switched to FedEx-only shipping. I checked again yesterday—$30 worth of spices, and the lowest shipping cost was $75. I emailed to ask if they could use another method, but they said FedEx is the only option. Not only is that way too expensive, but last year FedEx wasn’t even delivering in my area for months. So even if I was willing to pay the outrageous fee, I couldn’t get my order. No other company I buy from limits shipping like this. Most offer at least one alternative.

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• May 7, 2025
• by Taylor
• Complaint

I'm disappointed with the recent quality and packaging of your products. As a former frequent customer, I've noticed a clear decline. The organic soap pod powder I received had solid chunks of powder stuck at the bottom—likely due to excess moisture during packaging, which shouldn’t be happening. This has been an ongoing issue, and unless I see clear improvement, I’ll be ordering less frequently going forward.

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• May 1, 2025
• by Laura Lynne
• Complaint

I received my first order from Mountain Rose as a gift from my 91-year-old mother. She’s been exploring different healing options and was excited to share her discovery with me. However, the experience was disappointing. It felt like they took her money and just dropped shipped random items to me. The products weren’t consistent—two identical essential oils, but one had a protective dropper and the other didn’t. I don’t mind changes in packaging, but sending mismatched items in the same order made it seem like I was getting leftovers. It felt wrong, and I’ll never order from this company again.

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• April 19, 2025
• by Norvell Megginson
• Complaint

The product itself is fine, but the shipping time is way too long—it almost feels like ordering from overseas. After I learned about how your company handles orders, I realized it’s not worth waiting that long when there are other companies, like Plant Therapy and Edens Garden, that offer similar products with faster shipping.

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• April 17, 2025
• by Marianne Kirk
• Complaint

Unreliable Shipping

I ended up canceling my order because I didn’t hear anything about shipping for several days. When I reached out, I was told my order wasn’t even scheduled to ship until the middle of next week. I decided to place a new order with Monterey Bay instead, and I had a much better experience. My herbs arrived within a few days, and their communication was excellent.

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• March 19, 2025
• by Jeff Diesel
• Complaint

False Advertising and Poor Customer Service

I ordered some Rooibos tea, expecting at least a pound of it. The page listed 1 pound for eight dollars, so I ordered three. When they arrived, the tea was in 4-ounce cans. I contacted them to explain what happened and told them I wanted 1 pound, not just 4 ounces for eight dollars. A representative replied, offering a refund for the tea but said I would have to pay for return shipping. However, they offered me a $10 credit for future purchases and even sent me an example of the page showing 1 pound of Rooibos tea for eight dollars. After this deception, I no longer wanted to make any more purchases, so I asked for a full refund, including the shipping. I never heard back. I would be cautious and recommend avoiding this company because this is a clear example of false advertising.