5 Star
0
4 Star
0
3 Star
0
2 Star
0
1 Star
2
0 Reviews 2 Complaints
- 1 out of 5
User submitted media
Write a review on Modern Postcard
Modern Postcard overview
Leading the direct marketing industry for over 25 years, the experts at Modern Postcard continue to create high-quality, customized direct mail campaigns and print promotions designed to help businesses stand out, acquire new customers, and achieve success.
Read less
Leading the direct marketing industry for over 25 years, the experts at Modern Postcard continue to create high-quality, ...Read more
Address
1675 Faraday Avenue, Carlsbad, CA 92008-7314
Website
Phone
$ Monetary Loss
0
View
285
No Justification for Extra Fee
I was charged an unexpected $30 design fee. I emailed the sales rep to ask about it, but never got a response. I wouldโve been less frustrated if someone had at least explained the charge, but the lack of communication made it worse.
Disappointing Service and Poor Resolution
I will not be using this service again. This experience was far from satisfactoryโslow, full of mistakes, costly, and delayed. They sent the wrong envelopes, and the resolution process was poor. There were unexpected extra costs and slow responses, along with poor communication throughout. It was a completely different experience compared to the 25 previous orders Iโve placed. I was offered a minimal refund, but only as a credit for โfuture use,โ which I have no intention of using. The customer service reps were friendly, but the overall performance was disappointing.