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5 Reviews 4 Complaints
- 3 out of 5
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Flashbay overview
Flashbay, a global leader in branded Flash Drives, Power Banks, Audio Products, Drinkware, and more, offers unbeatable prices along with fast and efficient service.
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Flashbay, a global leader in branded Flash Drives, Power Banks, Audio Products, Drinkware, and more, offers unbeatable p ...Read more
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Flashbay Inc. 569 Clyde Avenue, Unit 500, Mountain View, CA 94043, United States
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852
I needed materials for a conference, and Olivia was fantastic throughout the whole process. She responded quickly, was very helpful, and guided me to the best options. When we had a logo problem, she handled it fast and kept me updated. She even tracked the shipments and confirmed when they arrived. The service was excellent from start to finish. As a small non-profit, we don’t have much time to deal with logistics, but this was smooth and hassle-free thanks to their professionalism.
Happy with the Rebranding Product
We recently rebranded and wanted everything to match our official logo colors. It took some back-and-forth to get that approved, since there was pushback on using the exact colors. But in the end, the product turned out really well, and we’re happy with how it looks. Proud to hand them out.
Minor Shipping Issue
We had to switch suppliers last minute after finding out our original order wouldn’t be full color or arrive in time. Flashbay was a great find—they had eco-friendly, full-color options and a quick 7-business-day turnaround. The tote bags arrived early and looked great. Jill was super responsive and helpful throughout the process. The only downside: we couldn’t ship to a different address than the billing one, which meant my client had to make a long trip to pick them up.
Good Service But Frustrating Ordering Policy
My sales representative was great and followed up to ensure my order arrived correctly. However, the company’s policy made the ordering process frustrating. They require the billing and shipping addresses to match when paying with a credit card. Since the company is spread out across the U.S., I had to mail the flash drives to my sales rep, who was distributing them. I ended up using his personal credit card and reimbursing him instead of using a company card. Not an ideal situation.
Late Delivery
The customer service was good during the model review, proof creation, and ordering process. However, the company made an error with the shipping address and wasn’t very responsive during the delivery process, which started just before the holiday season. As a result, my order arrived eight days late.
Unnecessary Sales Calls and Billing Confusion
There was an issue with my final bill because the sales tax didn’t show up on the website. I had to make a separate payment after they contacted me about the missing tax. Also, the sales rep called our office way too often when I first started the process. I work in a law office with a high volume of clients, and receiving calls every single morning just to check in was excessive. I understand sales goals, but it felt like the company was being pushy and overly aggressive.
Unnecessary Sales Calls
I had an issue with my final bill because the sales tax wasn’t added on the website. I had to make a separate payment once someone contacted me about the missing tax. Another problem was how often the sales rep called our office. I work in a busy law firm with a lot of client traffic, and getting a call every morning from Flashbay’s sales rep was excessive. I get that sales teams need to hit goals, but it started to feel pushy and overly aggressive, almost like the company was being greedy.
Unclear Pricing and Disappointing Service
I discovered Flashbay through a popular photographers group on Facebook and decided to check them out. When I visited their website, I couldn’t find any pricing, so I filled out their quote request form. I asked for quotes on 25 and 100 units of 2GB and 4GB drives. I received a response from someone named "Esther," who also signed the email as "Kristine," but the quote was only for 100 units. I replied asking for a quote for 25 units, as the 100-unit price was more than I was willing to spend. Instead of sending the requested quote, she asked me what my budget was. I gave her an amount I was hoping to spend, and she told me they couldn’t work with that. However, she still never provided the quote for 25 units. Instead, the email continued with a bunch of reasons why their prices were higher, but the message was poorly written in broken English, which made the whole situation feel a bit off to me.
Wrong Product, Poor Follow-Up
My latest purchase was quite an experience. While the package arrived early, it had a strange, musty smell. Inside, I found my flash drives—correct logo, but they were 2.0, not 3.0. I contacted my rep right away, and received an apology along with a partial refund. But these drives cost next to nothing, and I'm paying a premium! After requesting a full refund and return for receiving the wrong product, I've heard nothing back. Ironically, during the ordering process, I received plenty of emails, phone calls, and attention. It's a shame. I'll be sure to follow up with the outcome, and hopefully,