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Flashbay overview
Flashbay, a global leader in branded Flash Drives, Power Banks, Audio Products, Drinkware, and more, offers unbeatable prices along with fast and efficient service.
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Flashbay, a global leader in branded Flash Drives, Power Banks, Audio Products, Drinkware, and more, offers unbeatable p ...Read more
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Flashbay Inc. 569 Clyde Avenue, Unit 500, Mountain View, CA 94043, United States
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Unnecessary Sales Calls
I had an issue with my final bill because the sales tax wasnโt added on the website. I had to make a separate payment once someone contacted me about the missing tax. Another problem was how often the sales rep called our office. I work in a busy law firm with a lot of client traffic, and getting a call every morning from Flashbayโs sales rep was excessive. I get that sales teams need to hit goals, but it started to feel pushy and overly aggressive, almost like the company was being greedy.
Unclear Pricing and Disappointing Service
I discovered Flashbay through a popular photographers group on Facebook and decided to check them out. When I visited their website, I couldnโt find any pricing, so I filled out their quote request form. I asked for quotes on 25 and 100 units of 2GB and 4GB drives. I received a response from someone named "Esther," who also signed the email as "Kristine," but the quote was only for 100 units. I replied asking for a quote for 25 units, as the 100-unit price was more than I was willing to spend. Instead of sending the requested quote, she asked me what my budget was. I gave her an amount I was hoping to spend, and she told me they couldnโt work with that. However, she still never provided the quote for 25 units. Instead, the email continued with a bunch of reasons why their prices were higher, but the message was poorly written in broken English, which made the whole situation feel a bit off to me.
Wrong Product, Poor Follow-Up
My latest purchase was quite an experience. While the package arrived early, it had a strange, musty smell. Inside, I found my flash drivesโcorrect logo, but they were 2.0, not 3.0. I contacted my rep right away, and received an apology along with a partial refund. But these drives cost next to nothing, and I'm paying a premium! After requesting a full refund and return for receiving the wrong product, I've heard nothing back. Ironically, during the ordering process, I received plenty of emails, phone calls, and attention. It's a shame. I'll be sure to follow up with the outcome, and hopefully,