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2 Reviews 4 Complaints

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    • May 10, 2025
    • by Patti Kochman
    • Review

    Good Service But Frustrating Ordering Policy

    My sales representative was great and followed up to ensure my order arrived correctly. However, the companyโ€™s policy made the ordering process frustrating. They require the billing and shipping addresses to match when paying with a credit card. Since the company is spread out across the U.S., I had to mail the flash drives to my sales rep, who was distributing them. I ended up using his personal credit card and reimbursing him instead of using a company card. Not an ideal situation.

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    • May 8, 2025
    • by Melissa
    • Complaint

    Late Delivery

    The customer service was good during the model review, proof creation, and ordering process. However, the company made an error with the shipping address and wasnโ€™t very responsive during the delivery process, which started just before the holiday season. As a result, my order arrived eight days late.

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    • May 7, 2025
    • by Rachel
    • Review

    Unnecessary Sales Calls and Billing Confusion

    There was an issue with my final bill because the sales tax didnโ€™t show up on the website. I had to make a separate payment after they contacted me about the missing tax. Also, the sales rep called our office way too often when I first started the process. I work in a law office with a high volume of clients, and receiving calls every single morning just to check in was excessive. I understand sales goals, but it felt like the company was being pushy and overly aggressive.

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    • May 1, 2025
    • by Rachel D.
    • Complaint

    Unnecessary Sales Calls

    I had an issue with my final bill because the sales tax wasnโ€™t added on the website. I had to make a separate payment once someone contacted me about the missing tax. Another problem was how often the sales rep called our office. I work in a busy law firm with a lot of client traffic, and getting a call every morning from Flashbayโ€™s sales rep was excessive. I get that sales teams need to hit goals, but it started to feel pushy and overly aggressive, almost like the company was being greedy.

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    • April 19, 2025
    • by Rita Clark
    • Complaint

    Unclear Pricing and Disappointing Service

    I discovered Flashbay through a popular photographers group on Facebook and decided to check them out. When I visited their website, I couldnโ€™t find any pricing, so I filled out their quote request form. I asked for quotes on 25 and 100 units of 2GB and 4GB drives. I received a response from someone named "Esther," who also signed the email as "Kristine," but the quote was only for 100 units. I replied asking for a quote for 25 units, as the 100-unit price was more than I was willing to spend. Instead of sending the requested quote, she asked me what my budget was. I gave her an amount I was hoping to spend, and she told me they couldnโ€™t work with that. However, she still never provided the quote for 25 units. Instead, the email continued with a bunch of reasons why their prices were higher, but the message was poorly written in broken English, which made the whole situation feel a bit off to me.

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    • March 25, 2025
    • by Samantha Adams
    • Complaint

    Wrong Product, Poor Follow-Up

    My latest purchase was quite an experience. While the package arrived early, it had a strange, musty smell. Inside, I found my flash drivesโ€”correct logo, but they were 2.0, not 3.0. I contacted my rep right away, and received an apology along with a partial refund. But these drives cost next to nothing, and I'm paying a premium! After requesting a full refund and return for receiving the wrong product, I've heard nothing back. Ironically, during the ordering process, I received plenty of emails, phone calls, and attention. It's a shame. I'll be sure to follow up with the outcome, and hopefully,

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