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5 Reviews 2 Complaints
- 4 out of 5
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Epic Cellars overview
Epic Cellars is ready to purchase collectible wines, whiskeys, scotch, and cognacs. The company prides itself on being the only 5-star rated wine and spirits purchasing business. They offer fair prices, a streamlined process, and the fastest payment turnaround in the industry.
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Epic Cellars is ready to purchase collectible wines, whiskeys, scotch, and cognacs. The company prides itself on being t ...Read more
Address
414 Baxter Ave, Suite 100A, 40204, Louisville, United States
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Quick Quote and Wonderful Staff
From the very start, my experience with Epic was excellent. The quote came quickly and the price was fair. The women I emailed were friendly, polite, and had a great sense of humorāthey even made me laugh a lot. They were genuinely kind and enjoyable to deal with. I wish I had more bottles to order just so I could chat with them more!
Friendly Support
Customer service was excellentāfriendly and kept me updated the whole time. Shipping and packaging were fully covered. My only complaint is that the offer was lower than I expected; theyāll likely sell it for a lot more than what I got.
Quick Payment and Transparent Pricing
Great customer service and very easy to work with. Their wholesale prices were reasonable and they were upfront about everything. Shipping was simpleāthey sent me mailers and arranged a UPS pickup. I shipped my items on Monday, and by Tuesday they had received them and sent payment. I highly recommend Epic Cellars.
The process was quick and easy, and communication was solid throughout. I got paid almost right away. That said, the final price I received was a lot lower than what I was originally quoted. I went through with it because I had already agreed, but in hindsight, I shouldāve done more research before committing. The company is reliable, but make sure you compare offers before you sell.
Great Service and Communication
Their offer was half of what a competitor gave me, but I chose Epic after the other company wouldnāt help resolve a PayPal issue. Epicās staff was professional and communicated clearly throughout the entire process. Iād definitely recommend them.
Ridiculously Low Offer
I sent them a bottle worth around $5,000 to $6,000 in retail value, and they offered me just $1,000. When I asked about the low offer, they explained that they base their price on what they consider "true retail" and need to cover insurance and shipping costs. Essentially, they would make a profit of $4,000 to $5,000. Thatās an outrageous markup. Selling to them doesnāt make sense unless youāre desperate.
I had an excellent experience with a professional and friendly team. From the moment I reached out with my inquiry, all the way through to receiving my payment (which was very quick), the team made sure to guide me through every step. They were always prompt in checking if I needed any assistance. Itās such a refreshing change to work with people who not only know their stuff but also treat you like a person rather than just another transaction.
Unreasonable Offer
This site offers rare bottles for sale, so I asked for a valuation of a bottle that last sold for $1,676 in April 2024, and over 1,300 euros. They offered to buy it from me for just $135. While I understand that brokers need to make a profit, this offer was completely unreasonable. I would not recommend their brokerage service.