Dive Right In Scuba

Dive Right In Scuba

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0 Reviews 2 Complaints

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User submitted media

Business Image
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    • April 27, 2025
    • by Sungsil Kang
    • Complaint

    I brought in two regs, an Aga mask, and buddy phone/comms for a check-up and tune-up before my trip. During the trip, the battery compartment in my console flooded, rendering it useless. I had to rent a replacement for the rest of my trip. To make matters worse, I lost comms with my Aga mask, so I couldnโ€™t communicate with my dive buddy. After the trip, I took my gear back, hoping to get a new console covered by the business and to figure out why my comms failed. I paid $582 for the tune-up, only to find out that the Plainfield service department doesn't handle comms and Iโ€™d need to send it out for another $350. I was never told that comms werenโ€™t included in the check-up or tune-up. They also took no responsibility for the flooded console, and now Iโ€™m stuck paying for both the console and comms repair. Iโ€™ve been a loyal customer for years, and this is how Iโ€™m treated.

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    • April 18, 2025
    • by Adiver Lee
    • Complaint

    Unreasonable Return Fee

    Dive Right In Scuba charged me $190 for a return, even after I had already paid $58 for return shipping. I expected some return cost, but $190 in fees made no sense. Their policy clearly states they offer a full refund within 60 days of purchaseโ€”but they didnโ€™t honor that. This was a really disappointing experience. Iโ€™ll be sharing it with other divers I know so they can avoid going through the same thing.

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    • March 18, 2025
    • by Alian M.
    • Complaint

    Delays In Shipping

    I ordered a dive light 18 days ago, and I still haven't received any shipping updates. The last thing they told me was that they are waiting for Big Blue to send them the light, which doesnโ€™t make sense. If they donโ€™t even have it, why list it as in stock on the website? After 16 days, the light is still listed as available, making it seem like the whole Big Blue story is just an excuse. Be cautious if you're buying from themโ€”it's likely going to take forever because they probably donโ€™t have the product in stock. It's like buying from Wish.

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