0 Reviews 9 Complaints
- 1 out of 5
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Dick's Sporting Goods - Big Scam!
DICK'S Sporting Goods inspires enthusiasm and confidence by motivating by empowering and assisting each athlete to realize their goals.
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Pros
- Lots of Varieties
Cons
- Overpriced
- Cheap Quality
- Fake Products
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Dick's Sporting Goods overview
DICK’S Sporting Goods inspires enthusiasm and confidence by motivating by empowering and assisting each athlete to realize their goals. The company’s headquarters are in Pittsburgh the most Omnichannel retailer supports the outdoor and sports enthusiasts of more than 850 DICK’S sporting goods, Golf Galaxy, Public Lands, Moosejaw, Going Going Gone! as well as Warehouse Sale stores, online as well as through its DICK’S mobile application. DICK’S also operates DICK’S House of Sport as well as Golf Galaxy Performance Center, and GameChanger which is a sports-related youth mobile platform that allows live streaming, scheduling, communication and scoring.
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Address
Pittsburgh, PA, USA
Phone
$ Monetary Loss
71
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5.46K
Confusing and Unhelpful Experience
Stopped by the Dick’s in Woodbridge, NJ looking for a Gatorade towel. Couldn’t find one, so I asked for help. One of the employees was really helpful—he checked the system, which showed they had 18 in stock, but none could be found. I ended up speaking to five different people and got five completely different answers. No one seemed to know what was going on. Honestly, this store is a mess. I really can’t stand shopping here.
Last Order with Dick's Sporting Goods
I ordered two Stealth two hybrids for my birthday. The first one arrived fine, but the second was a complete mess. It was the wrong club, had the wrong head cover, and the club head was chipped. Customer service told me the store I was returning it to had 5 in stock for an exchange, but when I got there, they had none, and none were available anywhere else. I was given a gift card for the item's value, but this will be my last online order with Dick's. The lack of care in packaging and the obvious mistakes—wrong club, wrong head cover, wrong size, and a damaged product—showed they didn’t put any thought into the order. I never expected this poor service from Dick’s, and this experience has completely changed my opinion of the company.
Poor Packaging and Delivery
I recently ordered a few items from this business — a pair of Under Armour joggers and two Calia tops. The joggers shipped separately, which wasn’t an issue for me, but the condition of the tops was disappointing. The joggers arrived in perfect condition, well-packaged, and fit great. However, the tops were a mess. They arrived unfolded, with no plastic wrapping or proper packaging, just thrown into a cardboard box. To make matters worse, the white top was dirty. At first, I thought it was part of the design, but upon closer inspection, it was clearly just dirt. I didn’t want to return the items, just wanted to contact customer service to provide feedback on the poor delivery quality. Unfortunately, I couldn’t find any way to do that on their website. There was no “how did we do?” survey or contact option, which felt a bit disingenuous. While the clothing itself is fine, I’m not likely to order online again given how poorly the items were treated during shipping. I’ll stick to shopping at the store in person.
Completely Disorganized and Unhelpful
Worst experience I’ve had at any Dick’s location. I went in for just two items, spent an hour searching, and not a single one of the six employees I asked could find them either. They used their walkie-talkies to check with each other, but still no one could help. I asked for a manager, and was told she wouldn't come assist. When I finally found her at the front, she couldn’t find the items either. At that point, it was clear no one knew where anything was, including the management. The staff needs proper training on product locations and how to help customers. It was a complete waste of time and showed how poorly the store is being run.
Horrible experience with this chain. I ordered a backpack, but they sent me a t-shirt instead. The store near me closed down, so I had to call customer service. They told me they wouldn’t refund my money unless I paid for another backpack first. Once the new order was confirmed, they said they’d refund the original one. The woman I spoke to had to text her manager but didn’t even know the manager’s name. It felt shady and unprofessional. It was their mistake, but they refused to fix it properly. No wonder they’re closing stores—they clearly don’t care about customer service. I’ll never shop here again. Buyer beware.
Terrible experience. I ordered a backpack and got a t-shirt instead. Since the local Dick’s store near me has closed, I had to call customer service—and it only got worse from there. They refused to issue a refund unless I let them charge me for a second order first, and only then would they refund the original. That made no sense, especially since the mistake was theirs. The rep on the phone had to text her manager for answers but didn’t even know the manager’s name. The whole thing felt disorganized and shady. They messed up my order and wouldn’t fix it properly. I won’t shop at Dick’s again, and I can see why their stores are shutting down.
Dishonest Checkout Practices
I ordered a Nuggets shirt on sale for $36.97, plus $2.03 tax, totaling $39.00. I checked out, paid with my credit card, and my receipt showed $39.00. Four days later, I picked it up, and everything seemed fine—until I checked my bank statement and saw they had charged me an extra $0.74 with no explanation. There was no mention of this extra charge at checkout or on my receipt—they just helped themselves to more of my money. Huh??? That kind of dishonesty would have earned them a 1-star review if it had been a bigger amount! WILL NOT RECOMMEND. Thank goodness it wasn’t more than $0.74!
No Response My Request For Refund
Connected to the online advert via Instagram. It was disguised in the role of Dick's Sporting Goods Store. I bought the promotion sale for sandals. I received an email with a follow-up confirmation including tracking numbers. Wasn't able to receive the product. Email address was provided to Customer Support. Recipient received response for checking track number. Based on the tracking link, it was delivered and picked up at a place in Hawaii. The item never arrived at my place in NY. It was a challenge to get in touch with them. clicking the link to the store and again, but the site has been shut offline. I tried to contact customer service and again, but no reply to my request to reimbursement.
No Responce
A social media campaign which looked a lot like Dick's Sporting Goods. The site was similar. I purchased two items, and the tracking system states they aren't available for delivery in another state. In addition, the company that tracks the items advised me to get in touch with the seller but haven't received an response.I just lost about $40, however I wanted to share the information in case it happens to anyone else.
Be Careful
The website seemed authentic. I wasn't concerned until I received an order confirmation, which included the usual company logo, however it had an email with a fake address. I immediately called my credit card company in order to shut down the account and issue a new credit card. When I contacted the retailer, they to ensure that my order wasn't there in their system. It was, but did not happen. The credit on my card was identified in the name of Imobi Technologies.