5 Star
0
4 Star
0
3 Star
0
2 Star
0
1 Star
3
0 Reviews 3 Complaints
- 1 out of 5
User submitted media
Write a review on Cultural Care Au Pair
Cultural Care Au Pair overview
Cultural Care is a member of the International Au Pair Association (IAPA) and proudly recognizes their “quality seal of approval.” The Cultural Care Au Pair team works closely with the U.S. Department of State to ensure that au pairs are treated fairly and provided with a high-quality experience during their time abroad.
Read less
Cultural Care is a member of the International Au Pair Association (IAPA) and proudly recognizes their "quality seal of ...Read more
Address
1 Education St., 02141, Cambridge, United States
Website
Phone
$ Monetary Loss
0
View
414
Unclear Fees and Inefficient Service
Thereโs zero transparency with their fees. Weโve asked multiple times for a breakdown, but they refuse to provide it. I later found out my au pair is being charged around $2,000, with the agency claiming it covers her fees in her country. What are all these fees for both hosts and au pairs? This is our 6th year and 2nd with this agency, and itโs by far the least efficient one weโve used. The new app is a joke and makes the whole experience even worse.
The program is exhaustingโlong shifts, barely any personal time, and the stipend is extremely low, especially if you're placed in a high-cost city. Some of us are caring for three kids, which makes it even worse. HF seems more focused on having a cheap nanny who also handles housekeeping, thanks to the vague โlight cleaningโ expectation. If the pay were fair, maybe it would be worth it. But itโs not. They should base the stipend on the number of kids or hours workedโsomething that makes sense for both sides.
Unprofessional and Unhelpful
Cultural Care Au Pair is absolutely terrible. They don't care about you at all; they only care about money. If you have an issue, don't expect any helpโthey'll ignore you. I finished my year early because I wanted to return to my home country. I spoke with my host family, and we agreed on a date for my departure. Then, my host family was told that if I finished early, they would receive a refund from Cultural Care. We both agreed to that, so my last working day was set for March 28, but my flight was booked for April 13. Cultural Care then demanded I change my visa status, which would cost $420, or they threatened to report me to the U.S. Department of State. Even though my flight was already booked for two weeks later, they refused to let me stay. When I asked for help on how to change my status, they told me, "We can't help you with any of that; it's up to you." This is by far the worst agency I've ever dealt with. All the money I paid them was completely wasted!