5 Star
0
4 Star
0
3 Star
0
2 Star
0
1 Star
2
0 Reviews 2 Complaints
- 1 out of 5
User submitted media
Write a review on B&H Photo-Video
B&H Photo-Video overview
B&H is not a big-box store, a faceless chain, or a personality-free zone. It is a group of individuals who are passionate about the same things customers areโfrom photography, film, music, and audio to art, technology, creation, and imagination.
Read less
B&H is not a big-box store, a faceless chain, or a personality-free zone. It is a group of individuals who are passi ...Read more
Address
420 9th Ave, New York, NY 10001
Website
Phone
$ Monetary Loss
245
View
457
The transaction started off well, with everything in stock and expected to arrive on time for the event, as the camera was a gift. However, delivery went from next-day to possibly 1-4 days later than promised. No one at B&H took responsibility or offered a solution. Now Iโm left paying an additional $2,500 for a camera that wonโt arrive as promised. I understand that things can go wrong, but a business should offer a solution. A refund? Thatโll take time too. The lack of accountability and poor customer service will be their downfall.
Payment Problem at Checkout
I ran into an issue when trying to check out using two B&H gift cards along with my PayBoo card. The system didnโt seem to calculate the total correctlyโit looked like it was trying to charge sales tax on the part covered by the gift cards, but something just wasnโt adding up. The numbers on the screen looked right individually, but the final total was always off. I tried a few times but kept running into the same problem. In the end, I just used my PayBoo card for the full amount and will save the gift cards for a future purchase where I don't have to split the payment.
Disappointing Delivery Experience
According to the shipper's tracking info, my order was supposed to arrive on Monday. They didnโt specify a time, and since B&H requires signature confirmation, I stayed home all day, but the package never arrived. Then, they said the order would arrive on Tuesday between 10:00 AM and 2:00 PM. Itโs now 2:30 PM, and they still havenโt shown up. I've ordered many times from Amazon and Best Buy, and they donโt require signatures, are faster, and much more reliable. I wonโt be ordering from B&H again.