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0 Reviews 5 Complaints
- 1 out of 5
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B&H Photo-Video overview
B&H is not a big-box store, a faceless chain, or a personality-free zone. It is a group of individuals who are passionate about the same things customers areโfrom photography, film, music, and audio to art, technology, creation, and imagination.
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B&H is not a big-box store, a faceless chain, or a personality-free zone. It is a group of individuals who are passi ...Read more
Address
420 9th Ave, New York, NY 10001
Website
Phone
$ Monetary Loss
245
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677
Order Missing
I spent $2,000 on a laptop that never showed up. The company insists it was delivered but canโt tell me who signed for it or where it went. Theyโve offered no real help and wonโt even contact the post office to investigate. I strongly suggest avoiding this seller. As someone with a large following on TikTok and YouTube, I plan to share this experience publicly.
Be cautious with this companyโs โSuper Save Shippingโ option. They advertise delivery in 1โ5 days for $4.99, but thatโs not what happens. I paid for this service because I needed an item for a business presentation, but it ended up taking 12 days to arrive. Thatโs longer than their free shipping would have taken, and much longer than what was promised. The website doesnโt clearly explain this delay, and it feels intentionally misleading. I reached out to customer service about a refund for the shipping cost, but after talking to two people, I got no real answer โ just the impression that this kind of delay is โnormal.โ Itโs only $5, but if enough people are misled like this, it adds up fast.
Order Stuck in Customs
I purchased a camera backpack for my friend, but B&H Photo used my business name from PayPal and attached it to my friend's shipping address. Now, the shipment is stuck in customs because the name on the business doesn't match the shipping address. DHL understood the issue and advised me to get a new invoice with my friend's name and send a letter explaining the change. B&H Photo refused my request. Now, the product is stuck at customs and will be destroyed in 30 days. Iโve lost $149.
Order Canceled Without Notice After Months of Waiting
This has been the worst online shopping experience Iโve ever had. I ordered in mid January, with a shipping estimate of first week of February. That date came and wentโno update. I had to constantly follow up, only to get vague, canned responses like โnext weekโ or โweโre still waiting.โ Nearly three months later, they canceled my order due to a โpayment issueโ and never told me. No email, no callโnothing. When I asked, they claimed they emailed me on April 6th. I checked thoroughlyโthereโs no such email. I was in regular contact with them at the time, and they didnโt mention anything. Either theyโre completely disorganized, or they just donโt care. Now they suggest I reorderโseriously? After all that? Their customer service is unhelpful, communication is awful, and they clearly donโt prioritize international customers. I wasted months on a company that couldnโt even send a proper cancellation notice.
The transaction started off well, with everything in stock and expected to arrive on time for the event, as the camera was a gift. However, delivery went from next-day to possibly 1-4 days later than promised. No one at B&H took responsibility or offered a solution. Now Iโm left paying an additional $2,500 for a camera that wonโt arrive as promised. I understand that things can go wrong, but a business should offer a solution. A refund? Thatโll take time too. The lack of accountability and poor customer service will be their downfall.
Payment Problem at Checkout
I ran into an issue when trying to check out using two B&H gift cards along with my PayBoo card. The system didnโt seem to calculate the total correctlyโit looked like it was trying to charge sales tax on the part covered by the gift cards, but something just wasnโt adding up. The numbers on the screen looked right individually, but the final total was always off. I tried a few times but kept running into the same problem. In the end, I just used my PayBoo card for the full amount and will save the gift cards for a future purchase where I don't have to split the payment.
Disappointing Delivery Experience
According to the shipper's tracking info, my order was supposed to arrive on Monday. They didnโt specify a time, and since B&H requires signature confirmation, I stayed home all day, but the package never arrived. Then, they said the order would arrive on Tuesday between 10:00 AM and 2:00 PM. Itโs now 2:30 PM, and they still havenโt shown up. I've ordered many times from Amazon and Best Buy, and they donโt require signatures, are faster, and much more reliable. I wonโt be ordering from B&H again.