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0 Reviews 8 Complaints
- 1 out of 5
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B&H Photo-Video overview
B&H is not a big-box store, a faceless chain, or a personality-free zone. It is a group of individuals who are passionate about the same things customers are—from photography, film, music, and audio to art, technology, creation, and imagination.
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B&H is not a big-box store, a faceless chain, or a personality-free zone. It is a group of individuals who are passi ...Read more
Address
420 9th Ave, New York, NY 10001
Website
Phone
$ Monetary Loss
245
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883
Unnecessary Hassle
Had a really frustrating experience. I ordered a product that didn’t work with our setup, so we returned it and asked to exchange it for something else. I gave them our credit card info to cover the price difference. Instead of processing the exchange, they canceled the order entirely, issued a gift card for the return, and told me to place a brand new order using the gift card and our card for the rest. Totally inefficient process. To make it worse, the customer service rep initially told me the order wasn’t canceled—but when I pointed out there was nothing showing in my account, he admitted I had to place a new order. So yes, it was canceled. This back-and-forth delayed our project and felt like unnecessary hassle.
Doesn’t Stand Behind Their Products
I bought a Mavic 3 drone battery from B&H as a backup. When I finally tried to use it, it didn’t work. I contacted B&H for a replacement, and they just pointed to their policy: after 30 days, it’s not their problem. I was told to take it up with the manufacturer. B&H clearly doesn't care about customers once the sale is done. If something goes wrong, you're on your own. I won’t be buying from them again.
Too Complicated for a Simple Order
This checkout process is a mess. Every time I try to enter my shipping or billing info, it resets or defaults to the wrong address or zip code. I had to re-enter everything multiple times. What should’ve taken 4 minutes took over 30. I use a ton of online stores for business, and none are this frustrating to deal with.
Order Missing
I spent $2,000 on a laptop that never showed up. The company insists it was delivered but can’t tell me who signed for it or where it went. They’ve offered no real help and won’t even contact the post office to investigate. I strongly suggest avoiding this seller. As someone with a large following on TikTok and YouTube, I plan to share this experience publicly.
Be cautious with this company’s “Super Save Shipping” option. They advertise delivery in 1–5 days for $4.99, but that’s not what happens. I paid for this service because I needed an item for a business presentation, but it ended up taking 12 days to arrive. That’s longer than their free shipping would have taken, and much longer than what was promised. The website doesn’t clearly explain this delay, and it feels intentionally misleading. I reached out to customer service about a refund for the shipping cost, but after talking to two people, I got no real answer — just the impression that this kind of delay is “normal.” It’s only $5, but if enough people are misled like this, it adds up fast.
Order Stuck in Customs
I purchased a camera backpack for my friend, but B&H Photo used my business name from PayPal and attached it to my friend's shipping address. Now, the shipment is stuck in customs because the name on the business doesn't match the shipping address. DHL understood the issue and advised me to get a new invoice with my friend's name and send a letter explaining the change. B&H Photo refused my request. Now, the product is stuck at customs and will be destroyed in 30 days. I’ve lost $149.
Order Canceled Without Notice After Months of Waiting
This has been the worst online shopping experience I’ve ever had. I ordered in mid January, with a shipping estimate of first week of February. That date came and went—no update. I had to constantly follow up, only to get vague, canned responses like “next week” or “we’re still waiting.” Nearly three months later, they canceled my order due to a “payment issue” and never told me. No email, no call—nothing. When I asked, they claimed they emailed me on April 6th. I checked thoroughly—there’s no such email. I was in regular contact with them at the time, and they didn’t mention anything. Either they’re completely disorganized, or they just don’t care. Now they suggest I reorder—seriously? After all that? Their customer service is unhelpful, communication is awful, and they clearly don’t prioritize international customers. I wasted months on a company that couldn’t even send a proper cancellation notice.
The transaction started off well, with everything in stock and expected to arrive on time for the event, as the camera was a gift. However, delivery went from next-day to possibly 1-4 days later than promised. No one at B&H took responsibility or offered a solution. Now I’m left paying an additional $2,500 for a camera that won’t arrive as promised. I understand that things can go wrong, but a business should offer a solution. A refund? That’ll take time too. The lack of accountability and poor customer service will be their downfall.
Payment Problem at Checkout
I ran into an issue when trying to check out using two B&H gift cards along with my PayBoo card. The system didn’t seem to calculate the total correctly—it looked like it was trying to charge sales tax on the part covered by the gift cards, but something just wasn’t adding up. The numbers on the screen looked right individually, but the final total was always off. I tried a few times but kept running into the same problem. In the end, I just used my PayBoo card for the full amount and will save the gift cards for a future purchase where I don't have to split the payment.
Disappointing Delivery Experience
According to the shipper's tracking info, my order was supposed to arrive on Monday. They didn’t specify a time, and since B&H requires signature confirmation, I stayed home all day, but the package never arrived. Then, they said the order would arrive on Tuesday between 10:00 AM and 2:00 PM. It’s now 2:30 PM, and they still haven’t shown up. I've ordered many times from Amazon and Best Buy, and they don’t require signatures, are faster, and much more reliable. I won’t be ordering from B&H again.