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Mountain Rose Herbs overview
Mountain Rose Herbs offers the largest selection of bulk organic herbs, spices, teas, essential oils, and DIY ingredients on the market. For many, this online retailer is a trusted one-stop shop for herbalism, aromatherapy, natural skincare, and DIY supplies. In addition to their extensive range of natural products, each item is carefully tested for quality and purity using the latest technology and is packaged thoughtfully, keeping both the customer and the environment in mind.
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Mountain Rose Herbs offers the largest selection of bulk organic herbs, spices, teas, essential oils, and DIY ingredient ...Read more
Address
2111 1st Ave, Seattle, Washington 98121
Website
Phone
$ Monetary Loss
20
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419
The product itself is fine, but the shipping time is way too longโit almost feels like ordering from overseas. After I learned about how your company handles orders, I realized itโs not worth waiting that long when there are other companies, like Plant Therapy and Edens Garden, that offer similar products with faster shipping.
Unreliable Shipping
I ended up canceling my order because I didnโt hear anything about shipping for several days. When I reached out, I was told my order wasnโt even scheduled to ship until the middle of next week. I decided to place a new order with Monterey Bay instead, and I had a much better experience. My herbs arrived within a few days, and their communication was excellent.
False Advertising and Poor Customer Service
I ordered some Rooibos tea, expecting at least a pound of it. The page listed 1 pound for eight dollars, so I ordered three. When they arrived, the tea was in 4-ounce cans. I contacted them to explain what happened and told them I wanted 1 pound, not just 4 ounces for eight dollars. A representative replied, offering a refund for the tea but said I would have to pay for return shipping. However, they offered me a $10 credit for future purchases and even sent me an example of the page showing 1 pound of Rooibos tea for eight dollars. After this deception, I no longer wanted to make any more purchases, so I asked for a full refund, including the shipping. I never heard back. I would be cautious and recommend avoiding this company because this is a clear example of false advertising.