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Bolt Depot overview
Bolt Depot is an online fastener retailer. Staying true to the tradition of the old hardware store, Bolt Depot maintains a family-owned atmosphere and a strong commitment to customer service, all while offering its complete catalog of fasteners online.
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Bolt Depot is an online fastener retailer. Staying true to the tradition of the old hardware store, Bolt Depot maintains ...Read more
Address
100 Research Road Hingham, MA 02043
Website
Phone
$ Monetary Loss
36
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516
UPS Makes Expedited Shipping Useless
Bolt Depot is a great online source for screws and hardwareโno complaints there. But the shipping is a problem. They only use UPS for expedited shipping, which is a major downside. I paid for 2nd Day Air on a Thursday, expecting delivery by Friday or Saturday. Instead, UPS counted Monday as the second day. Unlike other carriers, UPS doesn't include weekends in their delivery times, which makes their "2nd Day" service pretty misleading. Bolt Depot should seriously rethink using UPS.
I ordered some hardware from Bolt Depot, and the delivery took 4 days from MA to NJ, which felt way too long. On top of that, the shipping was pretty pricey, especially since I later found out other sellers offer free shipping. The real frustration came when I tried installing the boltsโI went through several that snapped one after the other. Honestly, they were complete garbage. I ended up having to drill out and tap each bolt hole, which added hours of extra work. Overall, Iโm really dissatisfied with the quality of the products I received from Bolt Depot, and I wouldnโt recommend buying hardware from them.
Great Customer Service Despite Shipping Issues
My order was delayed, so I reached out to Bolt Depot to see what was going on. It looked like the issue was with USPS. Our local rural post office even did a search through their trucks and tracking system, but the package had completely vanished from their end. Once I updated Bolt Depot with what we found, they immediately sent out a replacement at no cost to me. I also found out they had originally shipped it via priority mail, which meant it was insured. Overall, I really appreciated how they handled the situationโit showed great customer service.
Poor Quality Stainless Steel Bolts and Nuts
I bought these stainless steel bolts and nuts, and I was really disappointed with the quality. They were 5/16" bolts, but when I tried tightening the nuts, they wouldn't tighten properly. The threads seemed off. When I tried to loosen the nuts, the bolts actually bent. I was only using a 6-inch wrench and a Phillips screwdriver to tighten and remove them. Looks like more poorly made products from China. Definitely not worth your money.