Urban Mattress

  • (2)
5 Star
4 Star
3 Star
2 Star
1 Star

0 Reviews 4 Complaints

  • 2 out of 5

User submitted media

    • May 22, 2023
    • by Vicki Stein
    • Complaint

    I was ignorant about out-gassing

    I had an excellent encounter working with Mark, who is our salesman. My biggest issue is that I didn't know about the outgassing process. It was essential to keep the mattress I used to sleep on until I could determine that the new one could be used for sleeping. Then, I put my fresh bedding on the new mattress. I awoke with a terrible headache, and my bedding and body smelled bad. I had to wash the bedding three times and baking soda (I learned it via the web) to get the bed. The bed is still not comfortable for me. The bed and I have windows in the bedroom open for all hours of the day. The good thing is that I had a second mattress to rest on. I'd recommend that the salesperson write a note to the buyer that outlines these concerns and provide them to the delivery crew to present to the client. I'd like to have been more informed.

    • June 1, 2023
    • by Tony Gilmartin
    • Complaint

    I will not buy another Loft Classic pillow.

    This is my second Loft cushion I've bought through Urban Mattress. The first was bought about two years ago, and was excellent. I love that the filling can be accessed for me to alter the quantity of fill. But, with the new pillow, the filling material has been changed. The pieces of eucalyptus are smaller, which means it is less supportive. I'm mixing my older fillings with new for the strength I want. I'm not going to buy a new Loft Classic pillow.

    • June 1, 2023
    • by Maria Klima
    • Complaint

    Wonderful store experience

    Wonderful store experience. Sales staff were helpful and well-informed. The people who helped us set up and delivered our mattress were considerate and friendly. We're very pleased with the excellent quality of the mattress. We have made our decision following having a look at several rivals.

    • June 1, 2023
    • by Debbie Siena
    • Complaint

    The expensive mattress

    The expensive mattress was delivered one month behind. The mattress isn't the typical size or thickness of the traditional queen-sized mattress. It is significantly more difficult to sleep on than mattress we tried at the retail store. We're not happy with the mattress that we're searching for a replacement after a year of struggling to sleep on it for over an entire time of a.

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Urban Mattress overview

Finding a mattress is simple at Urban Mattress. Purchase online and have the bed delivered to you. Or, stop at one of ou ...Read more


2830 S College Ave, Fort Collins, CO 80525


970 286 2662

$ Monetary Loss





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