• (2)
5 Star
4 Star
3 Star
2 Star
1 Star

1 Review 5 Complaints

  • 2 out of 5

User submitted media

    • May 22, 2023
    • by Velinda Stenson
    • Complaint

    Poor response

    My father, 89 years old, just hit his phone button. He's almost deaf and thankful that an acquaintance was present as they couldn't hear anyone speaking to my father. It was so challenging to bring an ambulance for my dad that neighbors rang 911 instead. In addition, my sister and II were the contacts and the person who contacted us. We live outside the state, and our neighbors informed us that my dad was in the hospital. We'll be canceling our services.

    • May 23, 2023
    • by Donna Lord
    • Complaint

    The fall detection sensor is so sensitive that you could almost put it on a soft surface and it will go off. If you are walking and bumps your chest, it will go off. The response is excellent, however I wish they could have an option for a remote that could be placed in two different rooms instead of just one central station. I returned the pendant from fall but they are still costing me for the pendant. Another contact to LifeFone for a refund of my payment...

    • May 23, 2023
    • by Barron Judy
    • Complaint

    We haven't had the chance to see how fast they respond

    It's not been possible to test how quick the customer service responds, however we've been able to call a couple of occasions to contact the customer service department, and discovered they're less than excited and not a lot of sympathies or concerns. Customer service accounts for 50 percent of my overall rating of any organization and yours has not performed. We'll hang on till the next time that we require customer service, and then decide whether or not we'll stick with you.

    • May 23, 2023
    • by Cynthia Somin
    • Complaint

    No Response

    I made a call to Lifephone as I was headed to hospital and informed them that I was going to the hospital, and they should not call me to CONTACT ME AFTER 1st APRIL. The phone did ring the 1st of April and after which there was no response. an ambulance with eight Firemen was called to my home. Thanks to God, my neighbor showed up to explain that I wasn't in my home. Please do not send an EMT UNIT. I need an explanation!

    • May 23, 2023
    • by Anita Blackwell
    • Complaint

    did not receive a return call from this business

    I needed to contact an actual person because of an emergency at my mother's home. Received their voicemail. It was necessary to leave a message but did not receive a return call from this business. We are looking for a new emergency service firm

    • May 23, 2023
    • by Terry Pistone
    • Review

    Lifephone reps were always considerate and respectful

    We appreciated the convenience of having a Lifetime representative call my brother each morning to check on his health as he resides in a lonely home..Gave me peace of mind knowing that he was I was his guardian responsible with DPOA responsibility.. Lifephone reps were always considerate and respectful of my brother...

Write a review on LifeFone

LifeFone overview

Since its founding in 1976, LifeFone has helped people live their lives comfortably, independently, and confidently. Th ...Read more


16 Yellowstone Ave 10607 White Plains United States


800 882 2280

$ Monetary Loss





About Bigscam offers resources and tips to help individuals protect themselves from scams and fraud. It provides information on spotting and avoiding common scams and what to do if you fall victim to a scam.

Start resolving now

Submit a complaint and get your issue resolved

File a complaint