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3 Reviews 10 Complaints
- 2 out of 5
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LifeFone overview
Since its founding in 1976, LifeFone has helped people live their lives comfortably, independently, and confidently. The latest technology, user-friendly policies, and warm services have earned LifeFone an A- rating by the Better Business Bureau and recognition from hospitals, doctors, and healthcare providers. The equipment of LifeFone protects you both at home and while on the move. It is available with optional fall detectionā24-hour assistance for medical and fire-related emergencies and burglary or fire.
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Since its founding in 1976, LifeFone has helped people live their lives comfortably, independently, and confidently. Th ...Read more
Address
16 Yellowstone Ave 10607 White Plains United States
Website
Phone
$ Monetary Loss
867
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6.65K
If I could give this company a negative rating, I would. I tried to sign up and provided my billing info twice, but they still got it wrong. When I told Marty I no longer wanted to proceed, he called me a loser. Iām already going through a difficult time arranging care for a loved one, and this added unnecessary stress. Whatās even more concerning is that they still have my personal information. This was the most unprofessional and disrespectful customer service Iāve ever experienced.
Frustrating Customer Service Experience
I didnāt have a good experience with this company. After I ordered, I changed my mind and canceled. I returned the unopened box via UPS and saw it was delivered on April 16. Weeks passed with no refund, so I called. The rep was rude and kept telling me to wait longer, not letting me explain the return had been there for weeks. When I called again, the same rep gave me false reasons for not refunding meāsaying I missed the deadline and that they hadnāt received the package until May 16, which wasnāt true. Then she claimed part of the order was missing, which was impossible since I returned it unopened. I asked to speak to someone else, and she said the answer would be the same, but I insisted. The supervisor I spoke to finally confirmed Iād get a full refundāand a few days later, I did. The equipment might be good and the company usually has decent service, but my customer support experience was frustrating and disappointing.
Good for Emergency Help
Customer service mostly focused on the negatives and tried to talk me out of buying. They told me what the device wouldnāt do. But for me, the important part is that my grandmother Ella can reach someone on the phone if she falls and needs help. I never expected it to restart her breathing if that happened. Overall, Iām glad we got itāsheās been helped a few times already when she fell and couldnāt get up.
Still Confused About Charging
First, I want to say Nicole Maggio provided excellent serviceāshe was helpful and professional. However, I had an issue with the charging system. When I called to ask about it, the woman I spoke with wasnāt helpful. I find it very inconvenient that the system doesnāt announce when it's fully charged, especially since other units do. She spoke to me as if I didnāt understand, saying people found the announcement feature "annoying." To me, it feels like I'm guessing whether it's charged or not. She promised to send me a manual, but Iāve already read it, and Iām still not sure the pendant is fully charged. It would be helpful if you could explain the charging system more clearly.
Unreliable Service and No Compensation
I received my new LifeFone and everything seemed fine. I had trouble keeping it charged, so I bought extra chargers for my bedroom and family room. After about three months, it stopped communicating. The customer service was helpful, but we couldnāt get it to work. This went on for two months, and I was still paying $70+ per month with no resolution and a denied credit. They sent me a new pendant, which also didnāt work. I wore it anyway, hoping it was just a glitch. Then I had a bad fall from a stepladder. I pressed the button for help, but nothing happened. Fortunately, I only fractured ribs and not my hip. Eventually, I managed to crawl to the sofa. I returned the unit, but the company refused to refund the three months of monitoring or the extra charger I purchased. When I asked about the charger, the rep told me to throw it away. I couldnāt do that, so I sent it back with the pendant and original charger. After two defective units, I donāt believe itās a coincidence. The reps were professional, but Iām now researching other options. Iām 80, live alone, and need reliable protection. Iām disappointed it didnāt work out.
Unprofessional and Disrespectful Service
I would give this company a negative rating if I could. I tried signing up for their service and gave my billing information twice, but they still got it wrong. When I told Marty I was no longer interested, he called me a loser. I'm already dealing with a lot, and this was completely unnecessary. Whatās worse is that he has our personal information. Iāve never experienced such disrespectful customer service.
Device Failed in an Emergency
I had two defective devices and ended up paying for three months of monitoring that I never actually received. When I fell and broke seven ribs, I pressed the button for helpā¦ and nothing happened. Luckily, I was able to crawl to the sofa and reach my cell phone to call for help myself. I returned both my pendant and my extra charging device, but I received no refund, no apologyānothing. Youād think theyād at least want to investigate what went wrong, especially since having two defective devices isnāt just a coincidence. Instead, they somehow made it seem like it was my fault because I hadnāt tested the device monthly, as they recommend. Iām 80 years oldāI need a reliable device, not excuses. If youāre considering this company, be warned: they do not care about their clientsā safety or satisfaction.
Lifephone reps were always considerate and respectful
We appreciated the convenience of having a Lifetime representative call my brother each morning to check on his health as he resides in a lonely home..Gave me peace of mind knowing that he was I was his guardian responsible with DPOA responsibility.. Lifephone reps were always considerate and respectful of my brother...
did not receive a return call from this business
I needed to contact an actual person because of an emergency at my mother's home. Received their voicemail. It was necessary to leave a message but did not receive a return call from this business. We are looking for a new emergency service firm
No Response
I made a call to Lifephone as I was headed to hospital and informed them that I was going to the hospital, and they should not call me to CONTACT ME AFTER 1st APRIL. The phone did ring the 1st of April and after which there was no response. an ambulance with eight Firemen was called to my home. Thanks to God, my neighbor showed up to explain that I wasn't in my home. Please do not send an EMT UNIT. I need an explanation!
We haven't had the chance to see how fast they respond
It's not been possible to test how quick the customer service responds, however we've been able to call a couple of occasions to contact the customer service department, and discovered they're less than excited and not a lot of sympathies or concerns. Customer service accounts for 50 percent of my overall rating of any organization and yours has not performed. We'll hang on till the next time that we require customer service, and then decide whether or not we'll stick with you.
The fall detection sensor is so sensitive that you could almost put it on a soft surface and it will go off. If you are walking and bumps your chest, it will go off. The response is excellent, however I wish they could have an option for a remote that could be placed in two different rooms instead of just one central station. I returned the pendant from fall but they are still costing me for the pendant. Another contact to LifeFone for a refund of my payment...
Poor response
My father, 89 years old, just hit his phone button. He's almost deaf and thankful that an acquaintance was present as they couldn't hear anyone speaking to my father. It was so challenging to bring an ambulance for my dad that neighbors rang 911 instead. In addition, my sister and II were the contacts and the person who contacted us. We live outside the state, and our neighbors informed us that my dad was in the hospital. We'll be canceling our services.